HERE’S THE RUB
Customer experience is the next competitive battleground for differentiation. Need proof? Uber is worth $52 billion. Airbnb has had a 90% growth rate to its valuation and now is worth more that Marriott or Starwood. Facebook is valued higher than GE and Walmart. Each of these businesses has disrupted its respective industry by being customer obsessed and finding new ways to create customer value.
We look at:
01. Redefining Customer Experience
02. Opportunities for Customer Experience Disruption
03. Recommendations for Disruptors